Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Can I track the status of my order?
You can check the status of your order by logging in and going to 'My Account'.
Click on 'Order Tracking' and this will show you when the parcel was dispatched from the warehouse and the parcel consignment number.
Dune use Royal Mail to handle our UK website deliveries;
All Royal Mail deliveries can be tracked using the following link:
www.royalmail.com/portal/rm/track
If your reference number is still not working in Track & Trace, please contact the Track & Trace Helpline, on 08457 001 200.
If your reference number starts with the suffix FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495.
If your order is going to a European / USA destination it has been shipped with Federal Express and can be tracked online at:
www.fedex.com
To track your Fedex parcel select; 'Track' at the top of the page and then 'Track by Tracking Number'
Enter your 12 digit ' Tracking Number' in the form provided and press 'Track' to view full transit details.
You can check the status of your order by logging in and going to 'My Account'.
Click on 'Order Tracking' and this will show you when the parcel was dispatched from the warehouse and the parcel consignment number.
Dune use Royal Mail to handle our UK website deliveries;
All Royal Mail deliveries can be tracked using the following link:
www.royalmail.com/portal/rm/track
If your reference number is still not working in Track & Trace, please contact the Track & Trace Helpline, on 08457 001 200.
If your reference number starts with the suffix FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495.
If your order is going to a European / USA destination it has been shipped with Federal Express and can be tracked online at:
www.fedex.com
To track your Fedex parcel select; 'Track' at the top of the page and then 'Track by Tracking Number'
Enter your 12 digit ' Tracking Number' in the form provided and press 'Track' to view full transit details.
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