Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Problems Processing my order
Please ensure that you enter the correct 'Billing Address' details in the 'Customer Address' area for the card you are using.
The most common problems occur when customers fail to enter the full 'Billing Address'.
Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also prevent an order processing.
Any further issues please contact us and we can place the order over the telephone for you.
Website Orders/Queries only on: +44 (0)207 535 8471. Our opening hours are GMT 9.00 - 5.30 - Monday to Friday
Please ensure that you enter the correct 'Billing Address' details in the 'Customer Address' area for the card you are using.
The most common problems occur when customers fail to enter the full 'Billing Address'.
Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also prevent an order processing.
Any further issues please contact us and we can place the order over the telephone for you.
Website Orders/Queries only on: +44 (0)207 535 8471. Our opening hours are GMT 9.00 - 5.30 - Monday to Friday
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